Before you sell, here's everything you need to know: what we accept, the condition your items should be in, how we work out each price and when you get your money. No small print.
At Twofaces we give books, phones, vinyl and video games a second life. You tell us what you want to sell over WhatsApp, we value it instantly with the help of artificial intelligence and, if you accept the offer, we take care of the rest.
These conditions explain clearly how we buy, so you know exactly what to expect at every step.
We accept a wide range of second-hand products. We started with books and we keep adding categories.
Novels, non-fiction, children's books, comics and manuals in good readable condition.
Smartphones that turn on and work properly, with or without minor signs of use.
Vinyl records that keep their sleeve and play in good condition.
Console games that are complete, with their case and disc or cartridge in good condition.
We buy second-hand items in 'very good' or 'good' condition. They may show small signs of use, but they must be complete and in good usable or readable condition.
We offer fixed, transparent prices. Each item has a value based on its demand, edition and condition, and we tell you straight away.
Send us the title, the barcode or a photo of what you want to sell.
Our technology and artificial intelligence calculate an offer based on demand and the declared condition.
We send you a clear price, with no obligation. You decide whether to accept.
When we receive the items, we check their condition and confirm the final amount.
Shipping is on us. Once you accept the offer, we'll arrange the most convenient way to get the products to us based on your area and the category.
To make shipping worthwhile, we usually ask for a minimum value per batch. We'll let you know during the conversation so you can group several items in a single shipment.
Once we receive your items and confirm they match what was agreed, we pay you within a few days.
Payment is made by the method we agree on, usually a bank transfer. For donations there is no payment: your books help drive circular-economy projects.
If, on inspection, we find that an item doesn't meet the conditions (due to its condition, authenticity or how it works), we let you know before going ahead and offer you a reasonable solution.
Offers given before physically inspecting the product are indicative and may be adjusted if the actual condition doesn't match the information received. You can find the legal detail in our legal notice.